Shipping Policy

Last updated: [12/10/2025]

Thank you for shopping with AirSink!
We do our best to get your order to you as quickly and safely as possible.

1. Processing Time

Orders are processed within 1–2 business days after payment is confirmed.
Once processed, you’ll receive an email with your tracking information as soon as your order ships.

2. Shipping Times

  • UK Orders: Estimated delivery within 3–7 business days.

  • EU Orders: Estimated delivery within 5–10 business days.

  • International Orders: Estimated delivery within 7–15 business days.

(Delivery times may vary slightly depending on location, weather, or postal delays.)

3. Shipping Fees

Shipping costs are calculated at checkout and displayed before you confirm your order.
We occasionally offer free shipping promotions — check our homepage for current offers.

4. Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking link.
Please allow 24–48 hours for tracking updates to appear.

If your tracking number doesn’t update or you have questions, contact us at support@airsink.co.uk and we’ll help right away.

5. Incorrect Address or Delivery Issues

Please double-check your shipping details before completing checkout.
If an incorrect address is provided and the parcel is returned to us, we may ask you to cover reshipping costs.

If a parcel is marked as delivered but you haven’t received it, contact the courier first — then reach out to us for further assistance.

6. Damaged or Missing Items

If your order arrives damaged, please email us within 48 hours of delivery with:

  • Your order number

  • Photos of the packaging and product

We’ll arrange a replacement or refund as quickly as possible.

7. Customs & Import Duties

For orders outside the UK, customs fees or import taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.